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Everything You Need to Know

Frequently Asked Questions (FAQ)

What kind of medical products do you offer?

We provide high-quality home and clinical healthcare equipment, including CPAP machines, oxygen concentrators, patient care essentials, and respiratory support devices — all handpicked for reliability, comfort, and safety.

Are these products suitable for home use?

Yes, most of our devices are designed for safe and easy home use. We also mention professional supervision requirements, if any, in each product description. If you’re unsure, feel free to reach out to our team before purchasing.

Do I need a prescription to purchase these devices?

Some devices, like CPAP machines and oxygen concentrators, are prescription-based. We recommend consulting your doctor before use. You can upload your prescription while placing the order or send it to our support team after checkout.

What is your return or replacement policy?

We offer a clear and fair return policy on unused, sealed products. If you receive a damaged or incorrect item, contact us within 48 hours of delivery and we’ll assist you promptly. Visit our Return Policy page for full details.

How long does shipping take?

We process and ship orders within 1–3 working days. Delivery time may vary depending on your location, but most orders are delivered within 5–7 business days. You’ll receive tracking updates as soon as your order is dispatched.